COVID-19 Update: We're standing beside you through these challenging times. Click here to learn more.

COVID-19 Statement: Here to Serve You

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Supporting and serving our customers remains our top priority.

September 24, 2020    |    News Stories

Updated September 24, 2020

As COVID-19 continues to impact the communities we serve, Farm Credit Mid-America continues to follow state and CDC guidelines in order to protect customers and their families, as well as our team members. Supporting and serving customers remains our top priority.

Office Lobbies Open to Serve You

Our office lobbies in Indiana, Ohio, Kentucky and Tennessee are open to walk-in visitors. In order to expedite your service, we continue to encourage customers to call your local office or 1-800-444-FARM ahead of your visit to schedule an appointment.

We also offer the following options for contact-free service:

  • Online banking tools.
    We offer a range of online and electronic services through email and online banking. If you are not already enrolled in online banking, we’d be happy to support you in setting up this service. Guidance for enrolling in online banking is also available at e-farmcredit.com/onlinebanking.
  • On-site drop boxes.
    If you prefer to make deposits with Farm Credit Mid-America, drop boxes are located at most of our retail office locations, and are checked daily. If your local office does not feature a drop box, one of our team members will be happy to help you arrange a way to make your deposit.

Cash payments suspended temporarily

Due to recommended best practices for financial institutions by the CDC, we cannot accept cash payments at this time. We continue to accept checks and online payments. We apologize for any inconvenience this may cause.

Standing beside you now and into the future

We know COVID-19 has had a significant impact on customers and communities. As part of the Farm Credit System, we remain committed to stand beside you through these challenging times.

If you would like to discuss the impact of COVID-19 on your operation, contact your Financial Officer, who is ready to review your unique situation and discuss the options available to you.

Finally, if you or your family need additional help during this time, Farm Credit Mid-America offers free, confidential support services through the LifeWorks Resource Program. LifeWorks helps customers and their families navigate a variety of personal and work-related challenges. Through LifeWorks, you can access information, resources, and one-on-one support 24-hours a day, seven days a week.

Thank you for choosing Farm Credit Mid-America.